Illuminare Executive Education Ltd
Effective from July 2025
- Introduction
These Terms and Conditions govern your access to and use of on-demand online training programmes provided by Illuminare Executive Education (“we”, “us”, or “Illuminare”). By booking a programme, you (“the Client” or “the Learner”) agree to be bound by these terms.
- Programme Access & Duration
2.1 Access to your chosen online on-demand programme will be granted for a 6-month period from the date of purchase.
2.2 While the programme is designed for engagement of approximately 3 hours per week over 8 weeks, learners may access materials at their own pace within the access period.
2.3 Extension Requests: If you wish to extend access beyond the initial 6-month period, you may contact customerservices@illuminare-executiveeducation.com. Extensions may be granted at our discretion and are subject to an additional platform administration fee of £20 per calendar month.
- Fees & Payment
3.1 Full payment is required at the point of booking. Access to any programme materials will only be granted once payment is received in full.
3.2 All transactions are processed in GBP (£ Sterling).
3.3 All prices are exclusive of VAT, unless otherwise stated.
- Cancellation & Refund Policy
4.1 You may cancel your booking within 14 calendar days from the date of purchase (“Cooling-Off Period”) by contacting us in writing.
4.2 If you have accessed any programme content, a pro-rata refund will apply based on the proportion of content accessed via the platform.
4.3 An administrative cancellation fee of £59 will also be deducted from your refund.
4.4 No refunds will be issued after the Cooling-Off Period.
4.5 No programme certificate will be awarded for any programme that is cancelled or not completed in full.
- Intellectual Property
5.1 All course materials, videos, documents, and content provided through the platform remain the intellectual property of Illuminare Executive Education or its partners.
5.2 Materials are for the sole use of the individual learner and must not be copied, shared, reproduced, or distributed without written permission.
5.3 Any breach of this clause may result in legal action and immediate termination of programme access without refund.
- Data Protection
6.1 Illuminare Executive Education is committed to protecting your personal data and complies with all applicable UK GDPR and Data Protection legislation.
6.2 In order to deliver and certify your programme, your booking data will be securely shared with the following third parties:
- University of Derby – for data processing and certification
- First Intuition Learning Solutions – for learning platform and content access
6.3 Your data will not be shared with any other third parties without your prior consent unless required by law.
6.4 For full details, please refer to our Privacy Policy or contact us at customerservices@illuminare-executiveeducation.com.
- User Conduct & Eligibility
7.1 Access to the programme is personal and non-transferable.
7.2 Learners are expected to engage respectfully with all materials and not misuse or attempt to interfere with the learning platform’s operation.
7.3 Illuminare reserves the right to suspend or revoke access for any misuse, misconduct, or breach of these terms.
- Certification
8.1 On successful completion of the programme and all associated learning requirements, learners may be eligible for certification (where applicable).
8.2 Certificates will only be issued if the programme is completed within the access period and the learner is in good standing (e.g., not cancelled or in breach of terms).
8.3 The name that appears on the certificate will be exactly as entered at the time of booking. It is the learner’s responsibility to ensure correct spelling and formatting of their name. Illuminare Executive Education cannot be held liable for any errors resulting from incorrect or incomplete information provided at sign-up.
- Technical Support
9.1 If you experience any issues accessing the platform, our team will aim to respond to your request within 2 working days of receiving your support query.
9.2 Support requests should be sent to: customerservices@illuminare-executiveeducation.com.
- Accessibility
10.1 Illuminare Executive Education is committed to providing inclusive and accessible learning environments.
10.2 If you require specific adjustments to support your engagement with the programme (e.g. captioning, alternative formats, or extended timeframes), please email us at customerservices@illuminare-executiveeducation.com before or after your booking, and we will endeavour to accommodate your needs where reasonably possible.
- Legal Terms
11.1 These terms shall be governed by and construed in accordance with the laws of England and Wales.
11.2 Any disputes arising shall be subject to the exclusive jurisdiction of the courts of England and Wales.
